Safe and secure shopping is extremely important to not only the customer but to your business as well. As long as you are running an SSL certificate during the checkout process the customer will have never be at risk. With the internet, there is a high risk of fraud out there. People are using stolen credit cards, unconfirmed Paypal payments and more to rip off you and the public. The VR eChise Customers/Orders section provides you the business owner with every piece of information to help verify your orders correctly. Customers must provide you with a billing and shipping address, 2 phone numbers, verifiable email address, and the software even logs the customers IP address. In addition to all the personal information, if the customer is using a credit card, it will store the complete credit card number, expiration date, and even the CCV security code on the back of the card. All this allows you to properly verify and get approved authorization from your merchant services that the card is good to run!
Now every order that comes in gives you an email notification to your store admin email of the order that has been placed. At that point you can log into the admin panel to access all the information you need to process the order. Each order has a unique online order number along with a date and time stamp. Below all the customers information you will find a detailed description of what the customer ordered with appropriate shipping and tax totaled up. Products are broken down by part number, description, and unit price. If a customer had a coupon or voucher, it would include that and let you know which one was used and the discount.
One of the best features of the customers/orders panel is the status update area. This allows you to update the customer and change their status of the order as you have it. You can make notes on the order to share to the customer or just have them for yourself. When the customer logs in to their account at the live site, they will see the status and comments. As well, they receive the updates to their email inbox.
Finally, the customer/orders section allows you to input customer orders on the go, add customers to the system, and edit current orders if customers need to make a change. After all that is complete, you can even print invoices and packing slips of the customer’s orders to send hard copies or file yourself. The customers/orders section is very in-depth to handle all your ordering needs. Functionality is extremely easy to use and understand. If you need to know what orders are shipped, pending, or issues, then this section will keep you on the ball to offering the best customer service possible.
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